To submit a formal complaint about your experience at a teaching qualification centre, please contact your centre directly in the first instance to complete the centre’s internal complaint process and receive a written outcome. If you are dissatisfied with the outcome, submit our online complaint form.
Some complaints can only be investigated by the centre as they are related to policies covered in the candidate agreement:
- refunds
- withdrawals
- course modes
- accommodation
- staff conduct
We aim to acknowledge your complaint within two working days and provide a response within 10 working days. As part of a formal complaint process, we need to contact the centre for their comments.